Privacy policy

Privacy Policy

Last Updated: 16 May 2026

DoggyTopia Pty Ltd ABN 65 637 955 723 (“DoggyTopia”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit or interact with our website, purchase products from us, apply for wholesale access, subscribe to our marketing, enter competitions, or otherwise engage with our business.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Your Privacy At A Glance

We collect personal information to:

process orders and provide customer support,
improve your shopping experience,
send marketing communications where you have opted in,
manage wholesale applications,
run competitions, giveaways and promotions,
personalise content and advertising,
protect our business and customers from fraud or misuse.

We do not sell your personal information.

You may request access to, correction of, or deletion of your personal information at any time by contacting us at sales@doggytopia.com.au.

Who We Are

DoggyTopia Pty Ltd
ABN 65 637 955 723

PO Box 331
Kallangur QLD 4503
Australia

Email: sales@doggytopia.com.au

Website: DoggyTopia

What Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

Identity & Contact Information

Full name
Email address
Phone number
Billing and shipping address
Account login details
Social media usernames or handles (where relevant)

Order & Transaction Information

Products purchased
Payment method information
Order history
Shipping details
Customer support enquiries

Pet Information

Dog names
Birthdays or gotcha days
Breed information
Sizing information
Photos or videos you upload or share with us

Wholesale Information

Business name
ABN
Store or resale details
Website and social media information
Wholesale application details

Marketing & Engagement Information

Email and SMS subscription preferences
Website interactions
Advertising engagement
Competition or giveaway entries
Product reviews and testimonials

Technical & Website Information

We may automatically collect:

IP address
Browser type
Device information
Website usage behaviour
Cookies and tracking data
Referral sources
Session information

How We Collect Your Information

We may collect information when you:

place an order,
create an account,
subscribe to email or SMS marketing,
enter a giveaway or competition,
leave a review,
upload photos or videos,
contact us,
apply for wholesale access,
interact with our website,
engage with our social media,
use cookies or tracking technologies.

We may also receive information from trusted third-party service providers including payment processors, advertising platforms, analytics providers, review platforms and ecommerce tools.

Why We Collect Your Information

We collect and use your personal information to:

process and fulfil orders,
provide customer service,
personalise your shopping experience,
improve our products, website and services,
send transactional updates,
send marketing communications where you have opted in,
administer competitions and promotions,
display reviews and user-generated content,
analyse website performance and advertising effectiveness,
prevent fraud, abuse or suspicious activity,
comply with legal obligations,
manage wholesale relationships.

Marketing Communications

Email & SMS Marketing

We may send promotional emails and SMS messages where you have:

opted in to receive them,
subscribed through our website,
entered a competition or giveaway and consented,
or otherwise provided express consent.

Marketing communications may include:

promotions,
product launches,
birthday or gotcha day offers,
restock alerts,
special events,
educational content,
personalised recommendations.

You can unsubscribe at any time by:

clicking the unsubscribe link in emails,
replying STOP to SMS messages,
or contacting us directly.

We use Klaviyo to manage certain email and SMS marketing communications.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyse website traffic, personalise content, and support advertising and marketing activities.

Cookies may collect information such as:

pages viewed,
products browsed,
cart activity,
device information,
location information,
referral sources,
advertising interactions.

We may use:

essential cookies,
analytics cookies,
advertising cookies,
performance cookies,
social media cookies.

Third-party services we may use include:

These services may use cookies, pixels, tags and similar technologies to:

measure advertising performance,
personalise ads,
create customer audiences,
retarget visitors,
understand shopping behaviour.

By using our website and accepting cookies where prompted, you consent to the use of these technologies.

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

Behavioural Advertising & Retargeting

We may use your information to show you personalised advertisements on platforms such as:

Google,
Facebook,
Instagram,
and other advertising networks.

This may include:

retargeting advertisements,
lookalike audiences,
customer match audiences,
personalised product recommendations.

We do not sell your personal information to advertisers.

Reviews, Photos & User-Generated Content

If you submit:

product reviews,
testimonials,
photos,
videos,
social media content,
tagged posts,
giveaway entries,
or other user-generated content,

you grant DoggyTopia a non-exclusive, royalty-free licence to use, reproduce, publish, share, edit and display that content for marketing, promotional, social media and business purposes.

This may include:

our website,
email marketing,
SMS marketing,
social media,
advertisements,
printed materials.

Where practical, we may credit your first name or social media handle.

If you do not wish for your content to be used in this way, please contact us at sales@doggytopia.com.au and we will reasonably consider your request.

Children’s Privacy

Our website and services are not directed toward children under 16 years of age.

We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.

If you believe a child has provided us with personal information without appropriate consent, please contact us immediately.

Payment Information

Payments made through our website are processed by secure third-party payment providers, which may include:

Shopify Payments,
PayPal,
Afterpay,
Zip,
Klarna,
Apple Pay,
Google Pay.

We do not store full credit card details on our own servers.

Payment providers may collect, process and store your payment information according to their own privacy policies.

Wholesale Privacy

Wholesale applicants may provide:

business details,
ABN information,
store information,
resale details,
contact details,
website and social media information.

We use this information to:

assess wholesale suitability,
communicate with applicants,
manage wholesale accounts,
prevent fraudulent or unauthorised reseller activity.

We reserve the right to refuse or terminate wholesale access where we reasonably believe:

information is false or misleading,
applications are fraudulent,
our brand or intellectual property is being misused,
marketplace or reseller policies are breached.

Fraud Prevention & Website Security

We may use personal information to:

detect suspicious behaviour,
investigate fraud,
prevent misuse of our website,
enforce our policies,
protect customers and our business.

We reserve the right to refuse transactions, suspend accounts or restrict access where suspicious, abusive or fraudulent activity is reasonably suspected.

Overseas Disclosure

Some third-party providers we use may store or process data outside Australia, including in countries such as:

the United States,
Canada,
Singapore,
or other jurisdictions.

These providers may include:

Shopify,
Klaviyo,
Google,
Meta,
Okendo,
Triple Whale,
payment processors,
and other ecommerce service providers.

While we take reasonable steps to work with reputable providers, overseas data handling practices may differ from Australian privacy laws.

Data Retention

We retain personal information only for as long as reasonably necessary to:

provide products and services,
comply with legal obligations,
resolve disputes,
enforce agreements,
maintain business records.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Accessing & Correcting Your Information

You may request:

access to your personal information,
correction of inaccurate information,
deletion of certain information,
withdrawal of marketing consent.

To make a request, contact:
sales@doggytopia.com.au

We may require verification of identity before processing requests.

In some circumstances, we may decline requests where permitted by law.

Security

We take reasonable steps to protect personal information from:

misuse,
interference,
loss,
unauthorised access,
modification,
disclosure.

However, no online platform or electronic transmission can be guaranteed completely secure.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or policies of third-party websites.

We encourage you to review their privacy policies before providing personal information.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

legal changes,
business changes,
technology updates,
marketing practices,
operational requirements.

Updated versions will be published on our website with the revised effective date.

Your continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

Complaints

If you believe we have breached applicable privacy laws or mishandled your personal information, please contact us first so we can attempt to resolve the issue.

Email: sales@doggytopia.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

OAIC Australia